Frequently Asked Questions
When will I receive my certificate?
Certificates will be sent electronically to the email address you provided at registration following completion of the course and receipt of your course feedback.
How can I get a registration form?
A registration form can be emailed out to you if you email email@example.com, however, we strongly recommend that you register on our website.
How can I register for a course?
How can a group register for a APPI course?
Please email firstname.lastname@example.org for group registrations. Please note that all members of a group must register at the same time to receive the group rate.
How can I get a copy of APPI's W-9?
You can download the W-9 PDF here.
How will you notify me if a course is cancelled?
In the unlikely event that a course has been changed in any way, we will notify all pre-registered attendees via phone and email based upon the information provided on your registration.
Will you cancel a course due to inclement weather?
We make every attempt to hold our courses as scheduled. As long as our instructor arrives to the location, the course will go ahead as planned. Should anything change, we will notify all pre-registered attendees via phone and email based upon the information provided on your registration.
Please note, APPI is not responsible for losses incurred by an attendee for airline fares or other travel arrangements in the event that the course must be cancelled or postponed. Travel insurance is strongly recommended.
What is your cancellation policy?
Matwork and CPD Cancellations and Transfers: Cancellations and transfers are accepted with written notice 14 days prior to the start date. There is a $60.00 admin fee per cancellation. Once you are within 14 days of the course start date, no cancellations will be permitted and transfers will only be allowed upon payment of a $60 admin fee. Participants are allowed to transfer twice, after which no refunds will be given.
Equipment and Reformer Series Cancellations and Transfers: Cancellations and transfers are accepted with written notice 14 days prior to the start date. There is a admin fee of 20% of the original payment per cancellation. Once you are within 14 days of the course start date, no cancellations or transfers will be permitted.
What are APPI’s course completion requirements?
- Pay tuition fee
- Sign in
- Attend the entire workshop
- An amended certificate will be granted for late arrival/ early departure
- Complete an evaluation
- Sign out
Note: Failure to complete these requirements may result in a forfeiture from the course and a certificate will not be granted.
What if I need special accommodations for the course?
Accommodations will be made in accordance with the Americans with Disabilities Act (ADA). If you require specific accommodations due to a disability, please contact APPI Customer Service at least 30 days before the workshop date so that appropriate arrangements may be made.
Requests may be made by by emailing at email@example.com.
What should I wear to the course?
All APPI courses are largely practical in content so we recommend that you wear comfortable clothes which you will be able to do exercises in.
How are CE/CEU approvals handled or obtained?
APPI has been approved as a continuing education provider by many national and state licensing boards. Details for current approvals can be found on the ‘CE Information’ tab of each individual course page. If you have any questions about continued education hours/credits please contact a member of our team by emailing firstname.lastname@example.org.
What can I expect to receive at the course?
You can expect to receive:
- A manual that accompanies the information presented
- Continuing Education Credit
- Certificate of Completion
- Understanding of practices and techniques to utilize in your profession
Do I need to bring anything to the course?
Many of our courses will require you to bring a towel and mat along to the course, but please check your confirmation email to verify whether specific items should be taken to the workshop. We also recommend that you bring a light sweater or jacket as the temperature of the room cannot be controlled to accommodate everyone in attendance.
What are the course hours?
Check-in and registration begin at 7:45AM. Workshops will begin at 8:00AM. Please check your course confirmation letter which will confirm the end times for the course.
You will have an hour for lunch. Lunch is not included in your course fees, but our course venues usually have reasonably priced coffee shops nearby or you can feel free to bring your own lunch.
What if I want to send someone in my place?
Substitutions may be made at any time.
Written notification must be received from the original attendee giving us permission to transfer his/her registration to a new person. Approval will be accepted from a coordinator or accounting administrator should the company be responsible for payment.
For substitutions on higher level courses (Matwork Level 2 & 3, Reformer Level 2 & 3…) the person attending must have completed the course pre-requisites ie attended Matwork Level 1 or Reformer Level 1.
What if I need a receipt for reimbursement?
Your confirmation email serves as your receipt. Should this not suffice, please email us at email@example.com.
How should I expect to receive my registration confirmation?
Online registrations will receive an email confirmation within 24 hours. Your confirmation will serve as your receipt as well.
How late can I register for a course?
We can accept registrations up until the evening prior to the course, however we recommend registering at least 28 days prior to the course to qualify for our early bird discount and to guarantee your course place. Walk-in registrations are not permitted as we cannot guarantee that the venue will have either the space or materials available for you to complete the course.
How can I pay for a course?
You can pay by:
- Credit Card (American Express, Discover, Visa, MasterCard)
- Check (must be received with a registration form via mail – email firstname.lastname@example.org for a registration form)
What are the prices for courses?
Courses have multiple pricing levels depending on the time of registration and the size of your group.
Early bird discount registrations must be 28 days prior to the course date. Group registrations and payments must be received together.
What is APPI's guarantee?
APPI strives to provide the highest quality educational products and services. Our courses are designed to help professionals improve performance and results in all areas. Our course presenters are some of the top in their field. If for any reason you are dissatisfied with the seminar you are attending, simply notify the registration assistant and turn in your materials prior to the first morning break to receive a refund or credit equal to the dollar amount paid which may be applied toward any APPI product offers.